This message can appear when trying to Create a New Local GroupMail Group. Solution for “You must include at least one Date Field within the Group” On the Group Structure Field, there are two mandatory Fields. Email and a Date Field with the Type Set to ‘Date’. All other Fields such as First Name, Last [...more]

When you send a Message, on the Prepare to Send Screen, Set Exclusion Options “Block All Recipients found in these selected Groups” if you select more than six Groups to Exclude it will return this error. Solution for ‘The Group could not be opened as it no longer exists – 2409′ The workaround for this is [...more]

Trying to create a New Message in GroupMail returns Run-time Error 372: Failed to load control ‘HTMLEditorComponent’ from ‘ThinkHTMLEditor.ocx. Your version of ThinkHTMLEditor.ocx may be outdated. Solution for ‘Run-time Error 372: Failed to load control ‘HTMLEditorComponent’ from ‘ThinkHTMLEditor.ocx’ 1. Close GroupMail. 2. Go to the Start Menu, Run Command and type in the following command [...more]

“I downloaded the latest version of GroupMail and everything installed fine, except that when I try to open the GroupMail Message Editor to create a new message, nothing happens. What should I do?” 1. The first thing that we recommend is to reinstall the software, just to ensure that it installed properly. If the GroupMail [...more]

The MoveFirst Failed – 2 error normally appears when you are trying to delete a group or import a group of recipients. Solution for Delete Group Error: MoveFirst failed. — 2 1. Close GroupMail 2. Using Windows Explorer go to the C:\Program Files\GroupMail 5 folder and locate the file GMGroupUtil.exe 3. Double-click GMGroupUtil.exe to run [...more]

“…Recently, I moved all of my GroupMail data from one computer to another. Now, I get an “Edit Sent Message Error: Path Not Found – 76 :: GroupMailMain” What should I do?..” Solution for Edit Sent Message Error: Path Not Found – 76 :: GroupMailMain 1. Close GroupMail 2. Go to C:\Program Files\GroupMail 5 3. [...more]

“…After moving my GroupMail data to another computer, all of my sent messages show ‘Message Not Found’. What should I do?..” Solution for “Message Not Found” Error 1. Close GroupMail 2. Go to C:\Program Files\GroupMail 5 3. Locate a file called GMToolbox.exe and double-click it 4. Go to the Messages Tab and press the Fix Paths [...more]

Email Error Code Error ’457 – This Key is Already Associated with an Element of this Collection’ This error often appears if you install GroupMail Version 5.3.0116 in Spanish or any other language except English. Sometimes, it appears when you go through the process of creating a new group — When you go to Groups, [...more]

“…I am trying to install the latest version of GroupMail but keep getting an error during installation that says that ‘another instance of GroupMail is running’ and asks me to close it before continuing. I definitely closed GroupMail and have checked to make sure it is not open…” Sometimes, elements of a software program remain [...more]

“I was trying to activate my GroupMail email newsletter and marketing software license during installation and an Activation Error: Internet Connection Error: Name Not Resolved window appeared. I am sure that I entered the Product Key for my license correctly. What should I do?” Normally, when you are installing GroupMail and click the Activate Now [...more]

“I sent my email newsletter out today and it arrived with a garbled subject line that included “=?windows-1252?Q?email subject??=” in front of my subject with underscores_between_words. What happend to my Subject line?” Sometimes, when you include certain punctuation, such as a question mark (?) or an apostrophe (‘) in the Subject line content of your email, [...more]

Send Message Error Code ANSMTP Trial Version or SSL/TLS Plus Expired! Solution for ANSMTP Trial Version or SSL/TLS Plus Expired! Error 1. Close GroupMail and the Delivery Console by clicking CTRL+ALT+DEL and ending all tasks for GroupMail and the Delivery Console in Windows Task Manager. 2. Then, for XP computers, in Windows Explorer go to [...more]

Below, you can find links to the [descriptions for] and [solutions to] some common email error codes that you might encounter when sending email from GroupMail or other group email software or email service providers. Object Variable or With Block Variable Not Set – 91 Code 2: Error Connecting with Server. If you have a [...more]

SMTP Error Code Server says: 421 4.7.1 : Sender address rejected: Account disabled Solution for Server says: 421 4.7.1 : Sender address rejected : Account disabled A “Server says: 421 4.7.1: Sender address rejected: Account disabled” error is usually related to the email address that you are sending from, the domain that it is associated [...more]

SMTP Error Code Server says: 535 – Incorrect authentication data Solution for Server says: 535 – Incorrect authentication data A “Server says: 535 – Incorrect authentication data” error is usually related to the SMTP User Authentication details you have configured (or not configured) in your email settings. Here are instructions to add or modify SMTP [...more]

SMTP Error Code Server Says 530 5.7.1 – Client was not authenticated Solution for Server Says 530 5.7.1 – Client was not authenticated A “530 5.7.1 – Client was not authenticated” error is usually related to the SMTP User Authentication details you have configured (or not configured) in your email settings. Here are instructions to [...more]

SMTP Error Code Server says: 550 5.7.1 – Unable to relay Solution for Server says: 550 5.7.1 – Unable to relay Error A “550 5.7.1 – Unable to relay” error is usually related to the SMTP User Authentication details you have configured (or not configured) in your email settings. Here are instructions to add or [...more]

SMTP Error Code Server says: 550 Access Denied – Invalid HELO name Solution for Error: Server Says: 550 Access Denied – Invalid HELO name  A “550 Access Denied – Invalid HELO name” SMTP error usually occurs when the SMTP Domain configured as part of an email sender’s identity does not match the senders email address. [...more]

Send Message Error Code Rowset does not support scrolling backward Solution for a Rowset does not support scrolling backward error If you get a “Rowset does not support scrolling backward” send message error, please do the following: 1. Highlight the email group that you are trying to send a message to on the main Groups [...more]

SMTP Error Code Send Message Error: Method ‘~’ of object ‘~’ failed – -2147417851 – (LT: 3302) Solution for Send Message Error: Method ‘~’ of object ‘~’ failed – -2147417851 – (LT: 3302) If you get a Send Message Error: Method ‘~’ of object ‘~’ failed – -2147417851 – (LT: 3302) error, please check the [...more]

SMTP Error Code Code 2: Error Connecting with Server. If you have a firewall enabled please make sure that port 25 is open. If you have an Anti-Virus program running please make sure that it is configured NOT to check OUT BOUND email. Solution for Code 2: Error Connecting with Server. If you have a firewall enabled [...more]

SMTP Error Code Error – Automation Error Solution for Automation Error If you get an Automation Error, please close GroupMail and install the latest version of the software. Re-installing GroupMail will usually fix an Automation Error. To reinstall GroupMail, login to the GroupMail Customers Area and click the “Downloads” link. If you continue to have [...more]

SMTP Error Code Send Message Error: Object variable or With block variable not set – 91 Solution for Object Variable or With Block Variable Not Set – 91 If the Object Variable or With Block Variable Not Set – 91 error occurs because the email group itself is damaged for some reason; then creating a [...more]

This message appears when you run a Spell Check on your GroupMail Message. Solution for “File may be read only or may be Full” Error. 1. You need to disable UAC on Windows 7. 2. For instructions on doing this please Click Here If you continue to have problems creating a new message in GroupMail [...more]

When sending or previewing a message to your External Database Group if you get a message “Unable to determine size of Group” you should do the following : Create a Query in your Database that returns the appropriate records/fields from the Database tables. In GroupMail when creating the Group use the SQL “Select * from Query”   [...more]