I’ve just purchased GroupMail, where do I enter my Product Key ? Once you download and install the GroupMail Personal Edition or GroupMail Business Edition. Launch GroupMail, go the Help Menu, Enter Product Key. When entering your “Name” and “Product Key“ ensure that you enter them exactly as they appear on your Order Confirmation. Ensure you have [...more]

What do you mean by simultaneous Delivery Connections ? Not all SMTP Servers are created equal or work the same. Some SMTP Servers allow you to send high volumes of messages at very fast rates. Other SMTP Servers limit the number of messages that you can send each hour or the rate at which you can [...more]

1. Firstly, Install the latest Version of GroupMail on your New Windows 8 PC. You can download and install the latest version of GroupMail from the GroupMail Customer Area so you are running the latest version on both computers. 2. Close GroupMail on both machines. 3. Using Windows Explorer, click on Organize –> Folder and Search [...more]

…What are the Delivery Options in GroupMail ?   … GroupMail has four Delivery Options that you can choose from. Standard Delivery This sends the messages through your ISP’s or corporate SMTP Email Server  and it is typically the option we would recommend to most users. This is generally the more acceptable method of sending as many [...more]

Steps to change the GroupMail Dictionary from English Solution : To change the Dictionary, in GroupMail, go to the Tools Menu, Message Related Options. Click on the Spell Checker Tab. Under “Available Spell Checker Dictionaries“, select the Language Dictionary you want to use here from the drop down list and press Ok. The next time [...more]

I am trying to Install the upgrade for my GroupMail, but it tells me it is running and to shut it down. However, it is NOT running. What can I do ? Solution : 1. Please go to your Task Manager (Ctrl, Alt, Del Buttons). 2. Then go to the Processes Tab. 3. Sort all Processes by [...more]

How can I configure a Reply To Email Address in GroupMail ? – I don’t want recipients replying to my From Email Address In GroupMail, please go to the Tools Menu, Account Manager. Select the Account you are sending from and press Modify. Then Under the User Information Tab Specify the Email Address that you [...more]

“I just upgraded my computer and need to move GroupMail from my old Windows XP computer to my new computer running Windows 8. Is there an easy way to move all of my existing GroupMail groups, messages and settings from XP to Windows 8?” Yes! The file path for your GroupMail folders and data is [...more]

My Mail Server has a daily sending limit, what can I do ? Your all set to send your mailing and you discover that your mail server has a limit to the number of messages you can send per day, what can you do ?… One suggestion is to sign up with a bulk email [...more]

In order to send messages from GroupMail through your Microsoft Exchange Mail Server, the Exchange Server needs to be configured to Relay (your IT Person can do this for you). Here are some useful steps to follow : http://exchangeserverpro.com/how-to-configure-a-relay-connector-for-exchange-server-2010 Also add “Exchange Users” to the “Permission Group“. Now you should be able to configure your [...more]

What are the Minimum Requirements to run GroupMail ? This is what we recommend : Operating System: Microsoft® Windows® 8, Microsoft® Windows® 7, Windows Vista® (All Editions), XP (All Editions), 2000, NT4 (SP5+) and ME Processor: Pentium (recommended – Pentium 2 or better). Memory: 2GB of RAM HD Free Space: 100mb+ However, if sending a lot of messages, [...more]

“I got a new Windows 7 Machine.  Can I move my GroupMail Data from my Old Machine running Windows 7 to my New Machine also running Windows 7 ?” Yes !.. of course you can. 1. Firstly, Install the latest Version of GroupMail on your New Windows 7 PC. You can download and install the [...more]

Customers often ask “Where is my GroupMail Data Stored ?” The answer is that your GroupMail Data is always stored under your Windows User Account Folder. On a Windows XP Machine the path is : C:\Documents and Settings\Your Windows User Account Folder \Local Settings\Application Data\Infacta\GroupMail On a Windows 7 Machine the path is : C:\Users\Your [...more]

Here are some questions about our GroupMail mass email software that we get asked enough to warrant inclusion on an FAQ page. 1. How do I purchase GroupMail? You can purchase GroupMail right here! 2. Is there a demo version of GroupMail that I can try before I buy? Yes. You can download the GroupMail Free [...more]

There is a learning curve with any new software. GroupMail is no exception, even though we have made every effort to make it as intuitive and easy-to-use as possible. Having easy access to software support resources is helpful. 9 ways to find help and support for GroupMail 1. Login to the Customers Area and download the [...more]

This article will take you step-by-step through the email setup to delivery of your GroupMail mass email software.  Ready? 1. First, let’s create a sender identity and tell GroupMail what mail server to use for sending. 2. Next, let’s create a group to add recipients to. 3. Now, let’s import some email addresses from a list [...more]

“I was trying to activate my GroupMail email newsletter and marketing software license during installation and an Activation Error: Internet Connection Error: Name Not Resolved window appeared. I am sure that I entered the Product Key for my license correctly. What should I do?” Normally, when you are installing GroupMail and click the Activate Now [...more]

George Norman, news editor at FindMySoft.com conducted a review for our latest release of our GroupMail email newsletter software (v5.3.0.119). Developed by an award winning company, the GroupMail application is used in hundreds of countries. That’s because it is a properly good mass mailing software. Pros You can choose between a Custom, Compact, and Full [...more]

One of the recurring questions we get from people around the world who are interested in our email newsletter software is what edition they should choose. We offer a range of GroupMail Editions to respond to all needs and budgets — from the GroupMail Free Edition to the comprehensive GroupMail Marketing Pack. New GroupMail Features [...more]

“I sent an email to my mailing list today but many of them failed. Why are they failing?” You have been sending your GroupMail campaigns successfully for a while now. Today though, things didn’t go so smoothly. Your GroupMail delivery report reads: To understand what went wrong, you can look at the General Status Log [...more]

“Where do I go to download my GroupMail newsletter software, check the status of my Upgrade Protection or change my login details and other GroupMail account settings?” The GroupMail Customer Resources Area is the place where you can download copies of your software, updates, new releases or supporting items (like the .pdf version of the [...more]

Looking for some GroupMail newsletter and email marketing instructions that you read a while back? Does this site looks different than the one you saw last time you visited? Well, things have changed a bit. We have a new look, a better, searchable database of email marketing articles and tutorials and more useful content. But, [...more]

“I’m considering an upgrade from the GroupMail Personal Edition to the GroupMail Business Edition. Can you explain the benefits of upgrading from Personal to Business and what the cost to upgrade is?” You can upgrade from one GroupMail Edition to another at any time and just pay the difference in price.   Top 5 reasons people [...more]

They say that a picture says a thousand words. So what does a video say? If you would like to actually see us working with GroupMail rather than reading the GroupMail tutorials which are available on our site, here are links to some of the GroupMail software video instructions currently available. How to configure your [...more]

When GroupMail is installed on a Windows Server 2003 machine, some users experience issues with installation or subsequent crashing as Microsoft Data Execution Prevention (DEP) can potentially prevent GMMain.exe from running. (DEP is designed to stop potentially malicious code from being executed on your system, so it’s just doing it’s job.) Here are instructions for [...more]

Once you have downloaded and installed the GroupMail Business Edition from our website. – Please open GroupMail. - Go to the Help Menu, Enter Product Key. – Here enter your GroupMail Business Edition Product Key details starting with GM2. Once you do this, it will then show you are running the GroupMail Business Edition. If you [...more]