Surca – Adding an Opt-Out Link to your GroupMail Message

Q: What is SURCA ? A: SURCA is GroupMails Online Subscription Service for managing Opt-In and Opt-Outs Requests. On the GroupMail Home screen click on “Services” Check on the option “Enable SURCA“. There are some requirements in order to use Surca *  You must have … Read More

Send Automatic Renewal Notices with the GroupMail Auto Responder

Can I send Renewal Notices with GroupMail ? Certainly, using the GroupMail Auto Responder you can send Renewal Notices “Before” an Expiry Date or on the “”Anniversary” of an Expiry Date. When creating your GroupMail Group, remember to add a … Read More

How to connect GroupMail to a MySQL Database

“..How do I Connect GroupMail to a MySQL Database?..” There are three main steps involved in connecting your GroupMail Group to a MySQL Database, we will step through each one now. 1. Install MYODBC MySQL provide their own ODBC driver which you need … Read More

Steps to Search for a Recipient in All Groups

What are the steps to Search for a recipient in multiple Groups ? In GroupMail, open a Group. Click on the Search Button. Enter in your Search Criteria. Then by checking on the “Search Similar Groups“. It will return all Groups that … Read More

Steps to Search for a Recipient in All Groups

What are the steps to Search for a recipient in multiple Groups ? In GroupMail, open a Group. Click on the Search Button. Enter in your Search Criteria. Then by checking on the “Search Similar Groups“. It will return all Groups that … Read More

Steps to Search for a Recipient in All Groups

What are the steps to Search for a recipient in multiple Groups ? In GroupMail, open a Group. Click on the Search Button. Enter in your Search Criteria. Then by checking on the “Search Similar Groups“. It will return all Groups that … Read More

Configure a Return Email for Bounce Back Messages

Can I specify a Return Email for all Bounced Emails to go to ? Yes you certainly can! To enable this feature in GroupMail. Go to the Tools Menu, Account Manager. Modify your existing Account or create a New one. Go to the … Read More

Subscriber – Identify Friendly Email Addresses

Subscriber is adding a lot of unwanted email addresses to my Exclusion List ?. For Example : When a message bounces back as undeliverable, apart from the recipients email address that was bad, there is a lot of other information on … Read More

Subscriber – Identify Friendly Email Addresses

Subscriber is adding a lot of unwanted email addresses to my Exclusion List ?. For Example : When a message bounces back as undeliverable, apart from the recipients email address that was bad, there is a lot of other information on … Read More

Subscriber – Identify Friendly Email Addresses

Subscriber is adding a lot of unwanted email addresses to my Exclusion List ?. For Example : When a message bounces back as undeliverable, apart from the recipients email address that was bad, there is a lot of other information on … Read More

Subscriber – Account Auto Setup

The Subscriber Add-On can now automatically detect your POP3 Mail Server settings based on your Email Address and Password. To Launch Subscriber : From GroupMail, Tools Menu, Add-Ons select Subscriber. To create a New POP3 Mail Account in Subscriber, Click … Read More

Can I add a New Field to my GroupMail Group ?

We often get requests from Customer who want to know : ‘How can I add a New Field to my GroupMail Group ?’ When creating your GroupMail Group on the Group Structure Screen, you can Add, Remove and Modify Fields within your … Read More

How to send Birthday Wishes from GroupMail.

Can I send Birthday Wishes from GroupMail ? Yes, you certainly can!  All you need to do is enter the recipients Birthday, then our GroupMail Autoresponder will do the rest.  Let’s step through an example. When creating your GroupMail Group, remember … Read More

Can I use Subscriber with my MS Exchange Server ?

I have an Microsoft Exchange Server, can I use Subscriber ? Our Subscriber Add-On is configured to work with POP3 Mail Servers only.  Microsoft Exchange Server defaults to Imap Accounts. You can however ‘Enable POP3 Access’ on the Exchange Mail … Read More

Recipients in my Exclusion List continue to get Emails, Why ?

Why are some recipients in my Exclusion List still getting Emails ? If you add a recipient to the Exclusion List. Exclude the recipient from the Group you are sending to (or All Groups). Then this recipient will be excluded from all future mailing. … Read More

My Mailto: Opt-Out Link does not populate a Subject in Gmail, Why ?

Gmail does not understand the word “Subject” when it has an uppercase letter “S” it would seem.  If you modify your mailto link to use the word “subject” rather than “Subject” then Gmail will populate the Subject line correctly. Remember, … Read More

How to Process Opt-Out Requests in GroupMail (Subscriber Add-On)

How to manage your Opt-Out Requests using our GroupMail Subscriber Add-On. After Sending out a Bulk Email which includes an Opt-Out Link you may receive back some Opt-Out Request Messages that our Subscriber Add-On can automatically manage for you. To Configure your Subscriber Add-On, the … Read More

Name Splitting using the GroupMail Tweaker Add-On

Can I Split my Recipients FullName Field into two fields, First Name and Last Name ? Yes.. You can do this using the GroupMail Tweaker Add-On which allows you modify the Recipients Details. To Launch Tweaker go to the Tools … Read More

Schedule Subscriber to Process Automatically

Can I Schedule the Subscriber Add-On to Process ? Yes ! you certainly can… Providing you have Configured your GroupMail Subscriber Add-On to Process your Opt-Out Requests and Bounce Back Undeliverable Messages. You can Schedule the Subscriber Add-On to run … Read More

How to Schedule regular Backup’s with GroupMail

Can I Schedule a Backup to run in GroupMail ? Yes! you certainly can… In GroupMail select Scheduler along the top of your screen. Click on ‘Schedule New Event’. Select ‘Schedule a Backup” and press Next. Here you need to select the … Read More

GroupMail Supports Microsoft Access 64bit 2007/2010 Database Connections

If you have a 64bit version of Microsoft Office 2007 or 2010 installed on your PC and you want to connect a GroupMail Group to an Access Database that uses the .accdb extension then you need to install the 32bit … Read More

How to Export Groups to different File Types

 “How to Export Groups to different File Types ?” For example you might wish to Export to a CSV File Type or perhaps you may wish to Export to an Excel File Type etc.. Regardless of the File Type, you … Read More

How to Link to an Excel File

Can I create a Dynamic Link from GroupMail to my Excel File ? Yes!, you certainly can by creating a Database Connection to the Excel File in GroupMail. This is an Example of a Excel File that you can link … Read More

How to Link GroupMail to your Outlook Address Book

“I use Microsoft Outlook to manage my email list. Can I link GroupMail to my Outlook Address Book or do I have to export my Outlook contacts as a .csv file to import into GroupMail?” Yes. GroupMail Business Edition customers … Read More

How to Add an Unsubscribe or Opt-Out Link

“How do I add an unsubscribe link in my email newsletter so my subscribers can opt-out from my mailing list?” Making it easy for your subscribers to opt-out of your mailing list will prevent recipient frustration and subsequent spam reports. … Read More

Updating Recipient Details in All Groups

“Is there any easy way to update recipient details in all of my email groups at the same time?”   Yes! If you want to update recipient details in all your groups at the same time, you can follow these … Read More

How to Add Duplicate Email Addresses to an Email List

“Is it possible to add duplicate email addresses to my email list?” Yes, when creating a new email group, you have the option to Allow Duplicates. [Please Note: You can only do this at the time the group is being … Read More

How to Purge Duplicate Email Addresses from Groups

“Is there a way to purge duplicate email addresses between groups ?”   Yes ! You can Purge (or Merge) your email groups against one another using the Merge or Purge feature. The GroupMail Purge feature allows you to remove … Read More

How to Merge Email Groups

“Is there a way to merge two email groups together to create one master email list?”   Yes! You can merge (or purge) your email groups with GroupMail’s Merge and Purge feature. To merge email groups into a master email list, click … Read More

How to Create a “Do Not Email” Suppression List in GroupMail

Creating a “Do Not Email” suppression list in GroupMail is easy. You can exclude individual email addresses, import lists for exclusion and even exclude entire @domains from your newsletter campaigns. How to Create a “Do Not Email” Suppression List in … Read More

Using Email Inspector to Verify Email Addresses in GroupMail

Overview   The GroupMail Email Inspector is an email verification and validation tool that allows you to inspect, validate and verify each email address on your mailing list to see if they are valid and capable of receiving email. Invalid … Read More

How to Export a Group

“Can I export a group from GroupMail?” Yes! GroupMail makes it very easy to export contact groups as comma separated value (.csv) files so that you can use them in other environments outside of GroupMail. How to Export a Group … Read More

Importing Email Contacts from a .csv File into GroupMail

“…Can I import email contacts from a comma separated value (.csv) file into GroupMail?..” Yes! You can import email contacts from .csv or .txt files. Below is an example of a .csv file. As you can see each record (line) … Read More

How to Add Opt-in Email Subscribers to your GroupMail mailing lists

In a previous article, we went through the steps to create an opt-in email subscription form to place on your website or blog which will allow you site visitors to sign up for your email newsletters, mailing lists and promotions. … Read More

Linking to a Group on a Network Folder

“…Can I link to a mailing list group stored on a network folder?..”   Absolutely! If you are using the GroupMail Business Edition you can link to a shared group on a Network Folder. Go to Groups, New Group. Select … Read More

How to Share Groups on a Network Folder

“…How can I setup a Shared Group ?..”   Customers often ask if they can Share their GroupMail Groups on a Network Folder? The answer is Yes, you can do this with the GroupMail Business Edition. To Create a Shared … Read More

How to Manage Email Bounces and Undeliverables with GroupMail

“…Can GroupMail automatically remove bounced email addresses from my mailing list?..”   YES, it certainly can! The Subscriber Add-on allows you to automatically remove invalid, undeliverable or bounced email addresses from your mailing list. It does this by checking your … Read More

Restoring a Backup

  “…How can I restore a GroupMail backup?..”   In a different article, we explain how to backup contacts in GroupMail. To restore a GroupMail backup, the first thing you want to do is to close GroupMail (you can’t restore a … Read More

How to create an email newsletter opt-in subscription form for your website

This article explains how to create an email newsletter opt-in subscription form for your website and then adding those subscribers to your mailing lists in GroupMail. There are two steps to add new email subscribers to GroupMail Step 1: Create … Read More

How to Link GroupMail to an ACT Database

“…Can GroupMail Link to my ACT Database?”   Using the GroupMail Business Edition you can link directly to your ACT Database (ACT! version 2010 and above). Please note, that Sage, the developers of the ACT Database, only allow for ‘read … Read More

Linking GroupMail to an MS Access Database

“…How do I link a GroupMail Group to my MS Access Database?..” After creating a database connection to your Access database, open GroupMail and GO TO Groups/New Group. Select the option ‘External Database – Recipient information is retrieved from an external … Read More

Creating a Database Connection to an MS Access Database

“…How do I create a Database Connection in GroupMail to an MS Access Database?..” Using the GroupMail Business Edition, go to the Tools Menu, Database Connection Manager. Click on the New Button to create a new Database Connection. For this example … Read More

Can GroupMail Link to my External Contact Database?

“…Can I Link GroupMail to my External Contact Database?..” You certainly can! With the GroupMail Business Edition, you can create a link to any OLE/ODBC compliant database. What Databases are supported ? Typical databases that are accessible through GroupMail include: … Read More

How to add an entire domain to your “Do Not Mail” list in GroupMail

“Can I add an entire domain to my “Do Not Mail” exclusion list in GroupMail?” Yes, you can add an entire domain (or wildcard) such as @gmail.com or @aol.com to your “Do Not Mail” list with GroupMail’s Exclusion List Manager. … Read More

Is it okay to use a mailing list I rented or purchased with GroupMail Email Newsletter Software??

“Recently I purchased a mailing list of 100,000 opt-in email addresses. Can I use GroupMail email newsletter software to send email promotions to that mailing list?” We often get calls and emails from people asking if they can use a … Read More

How to remove opt-out or unsubscribe email

“…Hey! Recently, I sent an email to my opt-in email list of 25,000 customers. I received complaints from a few customers who said that they want to opt-out of the list but that I didn’t have an opt-out or unsubscribe … Read More

Email Contact Management Tools

Does GroupMail have email contact management tools to make it easy to manage my email contacts? Yes, GroupMail’s email contact management tools are found in your groups menu, and include everything you need to create new groups, manually add contacts … Read More

How to Backup Contacts

OMG! My friends computer just crashed and she lost all of her data! Please tell me how to backup email? How to backup contacts? You spent a long time (perhaps years) acquiring your email contacts. It is the cornerstone of … Read More

How to Import Excel Contacts

Microsoft Excel remains one of the most widely used applications for storing and managing contacts. As a result, many GroupMail customers want to know how to import Excel contacts into GroupMail. All GroupMail customers can easily import Microsoft Excel contacts … Read More

Create a group

“How do I create a group in GroupMail?” You can create a group of email recipients in seconds with GroupMail!   1. Open GroupMail and either click the large Groups button in the toolbar or click File/New Group 2. By … Read More

How to Use Your Sage ACT Contacts in GroupMail

This tutorial will show you how to connect a GroupMail Group directly to an ACT Database … Read More

How to Validate and Verify Email Addresses on Your Mailing List

So, you have a large mailing list of email addresses that you want to send your next newsletter to but you DO NOT want a large number of bounces to come back due to a large number of old or … Read More

How to Move or Copy Email Contacts in GroupMail

GroupMail makes it easy to move or copy email contacts from one group to another. Here’s how to do it. 1. Open GroupMail and click on the Groups button 2. Double-click the group you want to move or copy recipients … Read More

How to Export Your Salesforce Contacts and Import Them Into GroupMail

If you use a Customer Resource Management (CRM) service or application like Salesforce, you can easily export your contacts from that CRM environment and import them into GroupMail for your next email marketing campaign. You can sign up to receive … Read More

How to Fix Mailing List Problems with Tweaker

All mailing lists and databases are not created equal. Sometimes, mailing lists and databases contain content and formatting that doesn’t support your email newsletter, marketing or personalization efforts. For example, your email list might contain name fields which combine first … Read More

How to Export Email Lists from GroupMail

For a number of reasons, you may want to (or need to) export one or more of your email lists from GroupMail to use in another program or application. Below are instructions for how to export email lists from GroupMail. … Read More

How to Export Your CardScan Contacts and Import Them into GroupMail

Card scanning technology is very useful when you want to collect contact information at a trade show or conference without having to carry around a stack of physical business cards. CardScan is one product that many people use to convert … Read More