How to send Birthday Wishes from GroupMail.

Posted by Honor Doyle in Managing Email Lists

Can I send Birthday Wishes from GroupMail ? Yes, you certainly can! All you need to do is enter the recipients Birthday, then our GroupMail Autoresponder will do the rest. Let’s step through an example. When creating your GroupMail Group, remember to add a “Date Field” to store the recipients Birthday. This will allow you to enter [...more]

Can I use Subscriber with my MS Exchange Server ?

Posted by Honor Doyle in Managing Email Lists

I have an Microsoft Exchange Server, can I use Subscriber ? Our Subscriber Add-On is configured to work with POP3 Mail Servers only. Microsoft Exchange Server defaults to Imap Accounts. You can however ‘Enable POP3 Access’ on the Exchange Mail Server which will allow you to use our Subscriber Add-On to process these Accounts. Your [...more]

Recipients in my Exclusion List continue to get Emails, Why ?

Posted by Honor Doyle in Managing Email Lists

Why are some recipients in my Exclusion List still getting Emails ? If you add a recipient to the Exclusion List. Exclude the recipient from the Group you are sending to (or All Groups). Then this recipient will be excluded from all future mailing. To examine this, take note of a recipient that is on the Exclusion List. Go to [...more]

My Mailto: Opt-Out Link does not populate a Subject in Gmail, Why ?

Posted by Honor Doyle in Managing Email Lists

Gmail does not understand the word “Subject” when it has an uppercase letter “S” it would seem. If you modify your mailto link to use the word “subject” rather than “Subject” then Gmail will populate the Subject line correctly. Remember, you can use our ”Mailto: Link Builder” in GroupMail to create your Opt-Out Mailto Link for you [...more]

How to Process Opt-Out Requests in GroupMail (Subscriber Add-On)

Posted by Honor Doyle in Managing Email Lists

How to manage your Opt-Out Requests using our GroupMail Subscriber Add-On. After Sending out a Bulk Email which includes an Opt-Out Link you may receive back some Opt-Out Request Messages that our Subscriber Add-On can automatically manage for you. To Configure your Subscriber Add-On, the first thing you need to do is create a Pop3 Account by clicking on Pop3 [...more]

Name Splitting using the GroupMail Tweaker Add-On

Posted by Honor Doyle in Managing Email Lists

Can I Split my Recipients FullName Field into two fields, First Name and Last Name ? Yes.. You can do this using the GroupMail Tweaker Add-On which allows you modify the Recipients Details. To Launch Tweaker go to the Tools Menu, Add-Ons, Tweaker. Another option to Launch Tweaker is to select it from the Toolbar [...more]

Schedule Subscriber to Process Automatically

Posted by Honor Doyle in Managing Email Lists

Can I Schedule the Subscriber Add-On to Process ? Yes ! you certainly can… Providing you have Configured your GroupMail Subscriber Add-On to Process your Opt-Out Requests and Bounce Back Undeliverable Messages. You can Schedule the Subscriber Add-On to run at regular intervals automatically. Go to GroupMail, Scheduler. Select “Schedule New Event“. Select “Process Email [...more]

How to Schedule regular Backup’s with GroupMail

Posted by Honor Doyle in Managing Email Lists, Tips and tricks

Can I Schedule a Backup to run in GroupMail ? Yes! you certainly can… In GroupMail select Scheduler along the top of your screen. Click on ‘Schedule New Event’. Select ‘Schedule a Backup” and press Next. Here you need to select the items you wish to Backup. Press Next once you have made your selection. By pressing [...more]

GroupMail Supports Microsoft Access 64bit 2007/2010 Database Connections

Posted by admin in Managing Email Lists

If you have a 64bit version of Microsoft Office 2007 or 2010 installed on your PC and you want to connect a GroupMail Group to an Access Database that uses the .accdb extension then you need to install the 32bit version of the Microsoft Access ODBC drivers as explained in the steps below. 1) Download [...more]

How to Export Groups to different File Types

Posted by Honor Doyle in Managing Email Lists

”How to Export Groups to different File Types ?” For example you might wish to Export to a CSV File Type or perhaps you may wish to Export to an Excel File Type etc.. Regardless of the File Type, you can easily do this in GroupMail. To Export your Group, in GroupMail go to the [...more]

How to Link to an Excel File

Posted by Honor Doyle in Managing Email Lists

Can I create a Dynamic Link from GroupMail to my Excel File ? Yes!, you certainly can by creating a Database Connection to the Excel File in GroupMail. This is an Example of a Excel File that you can link to : Let us assume that we want to link to a Microsoft Excel file [...more]

How to Link GroupMail to your Outlook Address Book

Posted by Honor Doyle in Managing Email Lists

“I use Microsoft Outlook to manage my email list. Can I link GroupMail to my Outlook Address Book or do I have to export my Outlook contacts as a .csv file to import into GroupMail?” Yes. GroupMail Business Edition customers can link a GroupMail group to an Outlook Address Book. The benefit of doing this [...more]

How to Add an Unsubscribe or Opt-Out Link

Posted by Tom O'Leary in Managing Email Lists

“How do I add an unsubscribe link in my email newsletter so my subscribers can opt-out from my mailing list?” Making it easy for your subscribers to opt-out of your mailing list will prevent recipient frustration and subsequent spam reports. When you think about it, there is no good reason to keep someone on your [...more]

Updating Recipient Details in All Groups

Posted by Honor Doyle in Managing Email Lists

“Is there any easy way to update recipient details in all of my email groups at the same time?” Yes! If you want to update recipient details in all your groups at the same time, you can follow these simple steps. 1. On the Groups screen, open any group. 2. Then, click on the Search button. 3. [...more]

How to Add Duplicate Email Addresses to an Email List

Posted by Honor Doyle in Managing Email Lists

“Is it possible to add duplicate email addresses to my email list?” Yes, when creating a new email group, you have the option to Allow Duplicates. [Please Note: You can only do this at the time the group is being created and not after it has been created]. To allow duplicate email addresses to be [...more]

How to Purge Duplicate Email Addresses from Groups

Posted by Honor Doyle in Managing Email Lists

“Is there a way to purge duplicate email addresses between groups ?” Yes ! You can Purge (or Merge) your email groups against one another using the Merge or Purge feature. The GroupMail Purge feature allows you to remove duplicate e-mail addresses from groups. [For example, if you have duplicate e-mail addresses in a Marketing [...more]

How to Merge Email Groups

Posted by Honor Doyle in Managing Email Lists

“Is there a way to merge two email groups together to create one master email list?” Yes! You can merge (or purge) your email groups with GroupMail’s Merge and Purge feature. To merge email groups into a master email list, click on the Merge or Purge link from the navigation panel on the left-hand side of the Groups Screen [...more]

How to Create a “Do Not Email” Suppression List in GroupMail

Posted by Tom O'Leary in Managing Email Lists

Creating a “Do Not Email” suppression list in GroupMail is easy. You can exclude individual email addresses, import lists for exclusion and even exclude entire @domains from your newsletter campaigns. How to Create a “Do Not Email” Suppression List in GroupMail To create a “Do Not Email” suppression list in GroupMail, just open the GroupMail [...more]

Using Email Inspector to Verify Email Addresses in GroupMail

Posted by Tom O'Leary in Managing Email Lists

Overview The GroupMail Email Inspector is an email verification and validation tool that allows you to inspect, validate and verify each email address on your mailing list to see if they are valid and capable of receiving email. Invalid addresses found can be removed from your groups or updated. This will reduce the number of [...more]

How to Export a Group

Posted by Tom O'Leary in Managing Email Lists

“Can I export a group from GroupMail?” Yes! GroupMail makes it very easy to export contact groups as comma separated value (.csv) files so that you can use them in other environments outside of GroupMail. How to Export a Group Step 1 In the Groups area, highlight the group you want to export and select [...more]

Importing Email Contacts from a .csv File into GroupMail

Posted by Honor Doyle in Managing Email Lists

“…Can I import email contacts from a comma separated value (.csv) file into GroupMail?..” Yes! You can import email contacts from .csv or .txt files. Below is an example of a .csv file. As you can see each record (line) contains several pieces of information relating to the contact. In a .csv file, each data [...more]

How to Add Opt-in Email Subscribers to your GroupMail mailing lists

Posted by admin in Managing Email Lists

In a previous article, we went through the steps to create an opt-in email subscription form to place on your website or blog which will allow you site visitors to sign up for your email newsletters, mailing lists and promotions. How to create a newsletter opt-in form for your website. The next step is adding [...more]

Linking to a Group on a Network Folder

Posted by Honor Doyle in Managing Email Lists

“…Can I link to a mailing list group stored on a network folder?..” Absolutely! If you are using the GroupMail Business Edition you can link to a shared group on a Network Folder. Go to Groups, New Group. Select the first option “GroupMail Format (Default) – Recipients are stored internally“, Next. To link to [...more]

How to Share Groups on a Network Folder

Posted by Honor Doyle in Managing Email Lists

“…How can I setup a Shared Group ?..” Customers often ask if they can Share their GroupMail Groups on a Network Folder? The answer is Yes, you can do this with the GroupMail Business Edition. To Create a Shared Group, go to Groups, New Group. Select the first option “GroupMail Format (Default) – Recipients [...more]

How to Manage Email Bounces and Undeliverables with GroupMail

Posted by Honor Doyle in Managing Email Lists

“…Can GroupMail automatically remove bounced email addresses from my mailing list?..” YES, it certainly can! The Subscriber Add-on allows you to automatically remove invalid, undeliverable or bounced email addresses from your mailing list. It does this by checking your incoming mail server for emails returned by recipient mail servers based on their subject lines [...more]

Restoring a Backup

Posted by Honor Doyle in Managing Email Lists

“…How can I restore a GroupMail backup?..” In a different article, we explain how to backup contacts in GroupMail. To restore a GroupMail backup, the first thing you want to do is to close GroupMail (you can’t restore a backup if GroupMail is open.) Then, in Windows, go to the Start, All Programs, GroupMail [...more]

How to create an email newsletter opt-in subscription form for your website

Posted by admin in Managing Email Lists

This article explains how to create an email newsletter opt-in subscription form for your website and then adding those subscribers to your mailing lists in GroupMail. There are two steps to add new email subscribers to GroupMail Step 1: Create an opt-in email subscription form for your website Step 2: Adding new email subscribers to [...more]

How to Link GroupMail to an ACT Database

Posted by Honor Doyle in Managing Email Lists

“…Can GroupMail Link to my ACT Database?” Using the GroupMail Business Edition you can link directly to your ACT Database. Please note, that Sage, the developers of the ACT Database, only allow for ‘read only’ access when connecting; but you will still be able to see the external ACT! data in your GroupMail Group and [...more]

Linking GroupMail to an MS Access Database

Posted by Honor Doyle in Managing Email Lists

“…How do I link a GroupMail Group to my MS Access Database?..” After creating a database connection to your Access database, open GroupMail and GO TO Groups/New Group. Select the option ‘External Database – Recipient information is retrieved from an external Database system’. Click Next. Select the Database Connection for this Group and Click Next. This step [...more]

Creating a Database Connection to an MS Access Database

Posted by Honor Doyle in Managing Email Lists

“…How do I create a Database Connection in GroupMail to an MS Access Database?..” Using the GroupMail Business Edition, go to the Tools Menu, Database Connection Manager. Click on the New Button to create a new Database Connection. For this example we will connect to a Microsoft Access Database called Customers. The Database can be stored [...more]

Can GroupMail Link to my External Contact Database?

Posted by Honor Doyle in Managing Email Lists

“…Can I Link GroupMail to my External Contact Database?..” You certainly can! With the GroupMail Business Edition, you can create a link to any OLE/ODBC compliant database. What Databases are supported ? Typical databases that are accessible through GroupMail include: Microsoft Access® Microsoft FoxPro® Microsoft SQL Server® MySQL® Oracle® ACT® In addition to databases [...more]

Using the GroupMail Toolbar Add-on in MS Outlook

Posted by Honor Doyle in HTML Email, Managing Email Lists

“I have installed the GroupMail Toolbar Add-on in my MS Outlook. How do I use it?” Once you have installed the GroupMail Outlook Toolbar it will show under the Add-Ins in Outlook. To Add a Recipient to your GroupMail Group click on the “Add to a Group” button. The Email Address and Name Fields are [...more]

How to add an entire domain to your “Do Not Mail” list in GroupMail

Posted by Honor Doyle in Managing Email Lists

“Can I add an entire domain to my “Do Not Mail” exclusion list in GroupMail?” Yes, you can add an entire domain (or wildcard) such as @gmail.com or @aol.com to your “Do Not Mail” list with GroupMail’s Exclusion List Manager. Here is how to add an entire domain to your “Do Not Mail” list 1. [...more]

Is it okay to use a mailing list I rented or purchased with GroupMail Email Newsletter Software??

Posted by Tom O'Leary in Managing Email Lists

“Recently I purchased a mailing list of 100,000 opt-in email addresses. Can I use GroupMail email newsletter software to send email promotions to that mailing list?” We often get calls and emails from people asking if they can use a rented or purchased mailing list with GroupMail. The short answer is yes. GroupMail is email [...more]

How to remove opt-out or unsubscribe email

Posted by Tom O'Leary in Managing Email Lists

“…Hey! Recently, I sent an email to my opt-in email list of 25,000 customers. I received complaints from a few customers who said that they want to opt-out of the list but that I didn’t have an opt-out or unsubscribe email link in my message. How do I include an opt-out or unsubscribe email link [...more]

Email Contact Management Tools

Posted by Tom O'Leary in Managing Email Lists

Does GroupMail have email contact management tools to make it easy to manage my email contacts? Yes, GroupMail’s email contact management tools are found in your groups menu, and include everything you need to create new groups, manually add contacts to a group, modify contact details, import contacts, export contacts, merge contact groups, purge contact [...more]

How to Backup Contacts

Posted by Tom O'Leary in Managing Email Lists

OMG! My friends computer just crashed and she lost all of her data! Please tell me how to backup email? How to backup contacts? You spent a long time (perhaps years) acquiring your email contacts. It is the cornerstone of your email marketing program. What would happen if you lost your entire email list? If [...more]

How to Import Excel Contacts

Posted by Tom O'Leary in Managing Email Lists

Microsoft Excel remains one of the most widely used applications for storing and managing contacts. As a result, many GroupMail customers want to know how to import Excel contacts into GroupMail. All GroupMail customers can easily import Microsoft Excel contacts into GroupMail. GroupMail Business Edition customers can also link to Excel spreadsheets. In this article, [...more]

Create a group

Posted by Tom O'Leary in Managing Email Lists

“How do I create a group in GroupMail?” You can create a group of email recipients in seconds with GroupMail! 1. Open GroupMail and either click the large Groups button in the toolbar or click File/New Group 2. By default, group settings are configured to create local groups in GroupMail’s own, internal database. [...more]

How to Use Your Sage ACT Contacts in GroupMail

Posted by admin in Managing Email Lists

This tutorial will show you how to connect a GroupMail Group directly to an ACT Database

How to Validate and Verify Email Addresses on Your Mailing List

Posted by Tom O'Leary in Managing Email Lists

So, you have a large mailing list of email addresses that you want to send your next newsletter to but you DO NOT want a large number of bounces to come back due to a large number of old or invalid emails on the list. If only there was a tool that made it easy [...more]

How to Move or Copy Email Contacts in GroupMail

Posted by Tom O'Leary in Managing Email Lists

GroupMail makes it easy to move or copy email contacts from one group to another. Here’s how to do it. 1. Open GroupMail and click on the Groups button 2. Double-click the group you want to move or copy recipients from 3. Select the recipients you would like to move (CTRL + click for multiple [...more]

How to Export Your Salesforce Contacts and Import Them Into GroupMail

Posted by Honor Doyle in Managing Email Lists

If you use a Customer Resource Management (CRM) service or application like Salesforce, you can easily export your contacts from that CRM environment and import them into GroupMail for your next email marketing campaign. You can sign up to receive backup files of your data from Salesforce. You can export all of your organizations data [...more]

How to Fix Mailing List Problems with Tweaker

Posted by Tom O'Leary in Managing Email Lists

All mailing lists and databases are not created equal. Sometimes, mailing lists and databases contain content and formatting that doesn’t support your email newsletter, marketing or personalization efforts. For example, your email list might contain name fields which combine first and last names, capitalization errors (i.e. ALL CAPS or incorrect location of capital letters) or [...more]

How to Export Email Lists from GroupMail

Posted by Tom O'Leary in Managing Email Lists

For a number of reasons, you may want to (or need to) export one or more of your email lists from GroupMail to use in another program or application. Below are instructions for how to export email lists from GroupMail. 1. Open GroupMail and click on the Groups menu. Here you will see a list [...more]

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