Your GroupMail Product Key is available on the Customer Section of our Website once you Log-On. Note: If you can’t remember your Log-On Details, you can easily  retrieve them from our Customer Login page (using the same email address as provided on your Order ). Your Log-On Details will be sent via email. If your still having problems, don’t hesitate to contact the GroupMail [...more]

Customers often ask us for Tips to Improve Sending Speeds. There are many factors which will impact your sending speed. Here are some useful Tips to increase Sending Speeds : Message Size : Using Remote Images will reduce your message size. Upload File Attachments to a public website and add a Link to them instead. The general rule is, the smaller [...more]

Can I Schedule a Backup to run in GroupMail ? Yes! you certainly can… In GroupMail select Scheduler along the top of your screen. Click on ‘Schedule New Event’. Select ‘Schedule a Backup” and press Next. Here you need to select the items you wish to Backup. Press Next once you have made your selection. By pressing [...more]

My Mail Server has a daily sending limit, what can I do ? Your all set to send your mailing and you discover that your mail server has a limit to the number of messages you can send per day, what can you do ?… One suggestion is to sign up with a bulk email [...more]

In order to send messages from GroupMail through your Microsoft Exchange Mail Server, the Exchange Server needs to be configured to Relay (your IT Person can do this for you). Here are some useful steps to follow : http://exchangeserverpro.com/how-to-configure-a-relay-connector-for-exchange-server-2010 Also add “Exchange Users” to the “Permission Group“. Now you should be able to configure your [...more]

How can I update my Account Details on the Customer Area of the Website ? Firstly, you need to log-on to the Customer Area on our Website. Enter your Email and Password then press the Login Button. Click on your Licence Name beside ”Account Details“. You can now Update any of the details on this screen and [...more]

Because GroupMail email newsletter and marketing software is used in over 160 countries and available to install in English, Spanish, French and German; the GroupMail Customers Area is available in multiple languages to support customers around the world. Normally, when you login to the Customers Area, the website detects the correct language to display based on the [...more]

“..Can I have more than one Reply To Address ? ..” I was talking to a customer today who asked if he could add more than one Reply To Address in his sender identity so that when someone replies to a message, the reply would be sent to more than one address. This is possible [...more]

We often get asked “How can I ensure my messages go to the Recipients Inbox ?“… With this in mind, we’ve put together some tips to help ensure your messages get delivered to the recipients Inbox. Blacklists It’s also important to check your domain name (e.g. group-mail.com) against some well known blacklists. A good site [...more]

If you don’t have the time or inclination to split your master list into multiple groups for targeted email campaigns, there are a number of ways that GroupMail can help you to manage delivery. Use Partial Sending With GroupMail, you can deliver to subsets of your list using partial sending. To do this: Prepare your [...more]

When GroupMail is installed on a Windows Server 2003 machine, some users experience issues with installation or subsequent crashing as Microsoft Data Execution Prevention (DEP) can potentially prevent GMMain.exe from running. (DEP is designed to stop potentially malicious code from being executed on your system, so it’s just doing it’s job.) Here are instructions for [...more]