Analyzing GroupMail Log Files
“I sent an email to my mailing list today but many of them failed. Why are they failing?”
You have been sending your GroupMail campaigns successfully for a while now. Today though, things didn’t go so smoothly. Your GroupMail delivery report reads:
To understand what went wrong, you can look at the General Status Log of the sent item. Just go to your Sent Messages folder and right-click on the message that encountered errors.
Select View Logs and open the General Status Log. The General Status Log contains all available information about the message.
Click View to open the General Status Log. The file will open in Notepad or similar text editor. In the file, you will see your mail server settings and a log of what happened during delivery, to include specific error messages, if there were errors. You can save the General Status Log to your computer or copy and paste everything into an email and send it to our GroupMail Support Team for review.
If you see a reference to “Server says:..” in your log then you know that message is coming directly back from your Mail Server and not from your PC or GroupMail program. In the example above, the user authentication for the account I was sending from changed and I hadn’t yet changed my GroupMail account settings to reflect those SMTP Authentication changes.
If you sent an email that had some errors, and you can figure out what caused them, feel free to send the General Status Log to us. Our technical support team will be able to analyze your log file and determine what caused the problem.
Need to send something fast to a large email list? Download our group email software today and start generating your own successful log files!