1. By viewing this site the user is deemed to consent to all terms and conditions below. By downloading software from this site the user is deemed to consent to this and the license agreements included with the downloaded software (s).
  2. The content of this site is protected by copyright pursuant to Irish and European Union copyright laws, international conventions and other copyright laws. The user is specifically prohibited from modifying, publishing, transmitting, selling, participating in the transfer or sale or reproducing, creating derivative works from, distributing, performing, displaying or in any way exploiting any of the materials on this site or the softwares or materials relating thereto in whole or in part without express written permission.
  3. All trademarks on this site such as GroupMail, Infacta and others are trademarks of the respective companies and you may not use these marks without express written permission.
  4. Groupmail Ltd. excludes any warranty, expressed or implied as to the quality, accuracy, timeliness, completeness or fitness for a particular purpose of the material on Groupmail.io or Group-Mail.com or Infacta.com and will not be liable for any claims, penalties, loss, damages or expenses arising from the use or the inability to use Groupmail materials (site, content, software products or services), or from any unauthorized access or alteration of Groupmail.io or Group-Mail.com or Infacta.com.
  5. Groupmail Ltd. makes no warranty that the contents of the Groupmail.io and Group-Mail.com and Infacta.com websites are compatible with all computer systems and browsers.
  6. The user accepts that after leaving the Groupmail.io or Group-Mail.com or Infacta.com website(s) Groupmail Ltd. cannot be responsible in any way for any material that you encounter and we exclude to the fullest extent permitted by law all liability that may arise with respect to or as a result of such material causing any damage, costs, injury or financial loss of any kind.
  7. Groupmail Ltd. reserves the right to add to or change the terms of this agreement. It is your responsibility to refer to and comply with these terms on accessing Groupmail.io and Group-Mail.com and Infacta.com.
  8. Groupmail Ltd. reserves the right to change all aspects of all Groupmail owned properties (site content, software, prices etc.) at any time.
  9. These terms and conditions of use shall be construed and interpreted in accordance with Irish Law. The Courts of Ireland shall have exclusive jurisdiction in relation to any claim, dispute or other matter arising there from.

A User may not use any Groupmail Product or Service to send email or SMS messages or to transmit any electronic communications using a name, email address, SenderID or phone number of someone other than the User for purposes of deception or fraud. Any attempt to impersonate someone else by altering an email address or header, SMS SenderID or phone number, source IP address information or any other identifying information is prohibited. Any attempt to fraudulently conceal, forge or otherwise falsify a User’s identity in conjunction with the use of any Groupmail Product or Service is prohibited.

Forging or misrepresenting email or SMS message headers or identities, whether in whole or in part, to mask the originator of the message, is prohibited.

Users agree to use Groupmail’s email and SMS messaging Products and Services only for lawful purposes. Use of any Groupmail Product or Service for transmission, distribution, retrieval or storage of any information, data or other material in violation of any applicable law or regulation (including, where applicable, any tariff or treaty) is prohibited. This includes, without limitation, the use or transmission of any data or material protected by copyright, trademark, trade secret, patent or other intellectual property right without proper authorization and the transmission of any material that constitutes an illegal threat, violates control laws or is obscene, defamatory or otherwise unlawful.

Using any Groupmail Product or Service to send or distribute Internet Viruses, Worms, Trojan Horses or any other malicious or destructive elements is prohibited. Activities that disrupt the use of or interfere with the ability of others to effectively use Groupmail Products or Services or any connected network, system, service or equipment are likewise prohibited.

The following activities are also prohibited:

  • Intentionally using any Groupmail Product or Service to send or transmit files containing corrupted data.
  • Using any Groupmail Product or Service for Harassment, whether through language, frequency or size of messages.
  • Furnishing false or incorrect data on orders, contracts, applications or other materials to Groupmail, including fraudulent use of credit card numbers or telephone numbers.
  • Using any Groupmail Product or Service to engage in activities that are determined to be illegal, such as the distribution of pyramid or ponzi schemes, is prohibited.
  • Using any Groupmail Product or Service or any associated or connected networks to advertise, transmit, store, send, distribute or otherwise make available child pornography or other illegal obscene speech or material is prohibited.
  • Using any Groupmail Product or Service as a means to send, distribute or transmit defamatory, harassing, abusive, threatening or hateful language is prohibited.
  • Using any Groupmail Product or Service to promote scams, frauds or to engage in any misrepresentation.

If you have any questions regarding our Terms and Conditions please contact us – support@group-mail.com


It is a violation of the license agreement to send unsolicited commercial bulk email with any Groupmail Product.

Notice of Responsibility to all Groupmail product users:

DO NOT SEND UNSOLICITED COMMERCIAL BULK EMAIL OR UNSOLICITED COMMERCIAL BULK SMS MESSAGES. Be aware that you are solely responsible for the messages you send. In some cases, sending unsolicited commercial bulk email or unsolicited commercial bulk SMS (i.e. Spam) is in violation of the law, and you will be solely responsible, accountable and liable for any violations and damages.

We reserve the right to refuse technical support and/or other services if you:

  • send unsolicited commercial bulk email or send unsolicited commercial bulk SMS; or
  • you hijack a mail server relay; or
  • distribute illegal information or materials; or
  • forge header information; or
  • put false of misleading information in the subject; or
  • fail to provide a means for unsubscribing from your lists

The Groupmail range of products was developed to help people including us, to run and manage opt-in mailing lists, opt-in email newsletters, opt-in email marketing campaigns, announcement lists, customer updates and other legal uses of email and SMS messaging. We will never knowingly tolerate the use of our products to facilitate the sending of unsolicited commercial bulk email (i.e. spam) messages. We have taken measures to stop people from abusing our products – for example, our GroupMail Free Edition has limitations in it to stop it from being abused. Some of those limitations are:

  • BCC / Bulk sending is not permitted – spammers like to be able to send their email quickly – using bcc. This is not possible with the GroupMail Free Edition.
  • There is a limitation on the number of messages that can be sent at any one time in our GroupMail Free Edition. Again this is designed to deter spammers from using our GroupMail software to send spam.
  • Direct sending is not available in the GroupMail Free Edition.
  • None of our products allow message headers to be altered in anyway.
  • None of our products facilitate the building of spam lists using extraction or spidering techniques.

Users should consult Section 6 of the license agreement (installed by each of our products) for more information. If a user violates the license agreement, but continues to use the product they are doing so illegally. We will deny technical support and refunds, refuse product upgrades, report your actions to anti-spam agencies, and may pursue legal action.

If you do receive spam that you believe originated from a Groupmail Product user, please forward the message with full headers (very important) to support@group-mail.com, so that we can investigate the matter further. Should the spam complaint be valid we will report them to the various anti-spam agencies, black list them from receiving future products and technical support from us. If you have any queries relating to our anti-spam/abuse policies then please contact us – support@group-mail.com.

Please note that Groupmail does not provide mailing lists with its products. Nor does Groupmail provide mail servers to facilitate the sending of unsolicited bulk commercial email. The Groupmail product range is designed to allow users to operate and manage their own lists and groups.

If you have any questions regarding our Anti Spam Policy please contact us – support@group-mail.com


All of us at Groupmail take your privacy and security very seriously. This privacy statement discloses our information practices and declares our data collection methods, usage and confidentiality policies throughout our site.

Different areas of this site may incorporate their own set of policies depending on the respective services offered and the data collection requirements. A separate policy is described for each area.

This site is fully compliant with the W3C Platform for Privacy Preferences Initiative.


  1. Policy Scope
    This policy applies to all areas of the Groupmail websites with the exception of the customer resources and promotions areas which are governed by separate privacy policies. It is the responsibility of linked websites to provide their own privacy policies and we are not responsible for the privacy practices or content of any such websites.
  2. The Groupmail Announcement Group
    While browsing our site you may see several opportunities to subscribe to our product announcement group, to join this we require you to provide your e-mail address. We use this address to notify you of new software releases, updates and special offers. For your convenience, each announcement contains instructions on how to be removed from all future mailings. We do not make your e-mail address available to any third parties. Please note that customers are automatically added to this list/group.
  3. During Software Purchase

    It is important to note that Groupmail does not process orders directly. We use reputable ecommerce companies to do this on our behalf using the very latest in secure transmission technologies. It is very important for these companies to keep accurate purchase records. Immediately after you purchase one of our products our ecommerce partner will notify us and will pass your contact information (e.g. name, company name, postal address, email address, telephone and fax number) together with some limited purchase order information (e.g. purchase date, order reference number, product code, product name, quantity, price and any delivery options). This data is used to enable us to email you with necessary product unlock codes, to identify you in order to give you the full benefits of your purchase including free technical support and upgrade eligibility and to enable us to set up a user account providing you with access to our customer resources area. For security purposes the ip address of this transaction may be recorded. Please note that we do not receive a copy of your actual payment details (such as credit card numbers or wire transfer details). We do not make any of this information available to any third parties.

    To learn more about our ecommerce vendors and their privacy & security policies, go to their respective web sites:

    Cleverbridge

    Plimus

  4. Technical

    Some of our products contain technical support wizards which help us to provide a higher level of service. When you use this software you have full control over what is sent back to our support staff. You can also have an exact copy of the data being returned to us sent to you also. This information (settings, hardware spec, and log files) is only used for the purpose of support and our copy is destroyed once your issue is dealt with.

    Please note that when you contact Groupmail support any details you provide us are used only to help solve any issues you have and are destroyed once your issue is dealt with.

    We do not make any of this information available to any third parties.

  5. Cookies
    The area of the site governed by this policy does not use “cookies” (which are small pieces of information that your browser stores on your computer’s hard drive), with the exception of anonymous session cookies. A session cookie only ever contains a unique identifier for managing session state and therefore does not contain any personally identifiable information. Session cookies are automatically deleted when the web browser is closed.


Product Activation is an anti-piracy technology that we use to manage the licensing of our GroupMail software.

During activation, your Product license key details and a unique network ID are encrypted, and then registered against your Customer Account (See Customer Resources section). The unique network ID does not include any personal information, nor does it include any information about the software or documents that reside on the computer. The network ID is determined using publicly available network related information, and is used only for activation purposes.

Once a product is activated on a computer, minor changes to that computer’s network configuration will not affect the activation. Major changes to the computer’s network setup may require reactivation of the digital goods. Reactivation is at Groupmail’s discretion.


  1. Policy Scope

    This policy applies to the customer resources area including the log-in and log-out pages.

  2. Authentication & Security

    Access to the customer resources area by default is over secure SSL (https). This means that all of the information transmitted and received by your browser while visiting this area is securely encrypted and that it is highly unlikely that anyone will be able to eavesdrop on any of your personal data.

    To protect the privacy of your information all users must be authenticated using a username and password system before gaining admittance to this area.

    Users are strongly advised not to share their log-on details with others, otherwise this may result in their access to this area being terminated if we determine that there has been a breach of a user’s privacy or security. This policy is to the benefit of all legitimate users. The customer resources area is constantly monitored for any prohibited activity.

  3. Collection & Use of Information

    The customer resources area presents a highly individualised facility for managing downloads and updates. In order to provide this facility we have to record basic (non-financial) information about each user’s choice of purchase as well as recording their usage of the facility, for example to customise the downloads remaining for each user.

    To protect the customer resources area from misuse we actively monitor all logins into the system in addition to recording standard web logs. We collect login dates and times as well as recording IP addresses on an individual basis. In addition, we record details on all downloads that are taken, also on an individual basis. This allows us to perform individual analysis of patterns of activity for the purposes of detecting prohibited access and misuse of the resources in the system.

    Support facilities are provided to assist users who may have problems logging in. This may involve the user emailing to us their contact and original order information in order to provide proof of purchase. While this information is usually discarded once the request has been fulfilled, it may be retained indefinitely in special circumstances where it might prove useful to compile a past history of such requests, for example if we suspect that a user is attempting to gain access fraudulently.

    To expedite the handling of priority support emails we may record computer and browser information. This allows us to quickly deal with common problems arising from incompatible system settings, for example if we detect that a user’s browser does not support cookies.

    Customers may provide suggestions via the customer feedback facility and this information may be retained indefinitely in order to serve as a valuable repository of ideas for future products and services.

    Customers may view and edit their personal contact information and preferences. We may use this information to market new releases and upgrades, and for general customer announcements. The customer may opt-out of our marketing mailing list by modifying their contact preferences.

    The customer resources area may use a number of cookies – small pieces of information that your browser stores on your computer’s hard drive. We use an anonymous temporary cookie to detect if your browser currently accepts cookies. We also use a permanent personalisation cookie to store your greeting name when you revisit the site. An optional third permanent cookie is used to implement the “Remember this Account” function and this cookie contains your email address. A fourth temporary authentication cookie is used by our system in order to identify authenticated users of the system. This is in addition to a standard session cookie as described in the general section above.

    Please note that we do not receive or ever store any financial information such as credit card details and that none of the information we collect is ever shared with any third parties outside of our immediate ecommerce providers.

  4. Who may use the Information

    Only authenticated paid customers with login details may enter the customer resources area.

    Our ecommerce providers may receive details of any purchases initiated at this site which may include your contact information together with any selected products, quantities and any applicable options.

    Our administration staff may monitor site usage and use collected information to administer and maintain the privacy and security of the website.

    Our support staff may use collected information to perform requested support tasks and any additionally supplied information will only be used for completion of the activity for which the data was provided.

    None of the information we collect is ever shared with any third parties outside of our immediate ecommerce providers.

  5. Accessing and Correcting your Information

    Users may use the customer resources area to view and update their immediate contact details and preferences and may view their recent login sessions and download activity.

    Subject to proof of identity, customers may on request obtain a full report containing all of the personally identifiable information we have recorded about them.

    Customers may contact Groupmail customer support directly to request that corrections be made to any recorded information if they consider it to be incorrect.

    If a customer account is put on hold, the customer may contact Groupmail customer support to attempt to have their account reinstated.


  1. Policy Scope

    This policy applies to the promotions area of the website.

  2. Authentication & Security

    Access to the promotions area by default is over secure SSL (https). This means that all of the information transmitted and received by your browser while visiting this area is securely encrypted and that it is highly unlikely that anyone will be able to eavesdrop on any of your personal data.

    The promotions area is constantly monitored and promotional accounts may be terminated if we determine that there has been any misuse of the promotion.

  3. Collection & Use of Information

    The promotions area provides a facility for users to register for special promotional offers. Typically, the registration process will involve the collection and recording of contact information and promotional codes. This information is used to enable us to email you with necessary product unlock codes, to identify you in order to give you the full benefits of your promotional offer including free technical support and upgrade eligibility and to enable us to set up a user account providing you with access to our customer resources area. For security purposes the ip address of this transaction may be recorded.

    To protect promotions from misuse we actively monitor all access of the facility in addition to recording standard web logs. As well as the usual contact information and promotion codes we collect registration dates and times as well as recording IP addresses on an individual basis. This allows us to perform individual analysis of patterns of activity for the purposes of detecting prohibited access and misuse of the resources in the system.

    Please note that none of the information we collect in this area is ever shared with any third parties outside of our immediate ecommerce providers.

  4. Who may use the Information

    Our ecommerce providers may receive details of any subsequent purchases initiated at this site which may include your contact information together with any selected products, quantities and any applicable options.

    Our administration staff may monitor site usage and use collected information to administer and maintain the privacy and security of the website.

    Our support staff may use collected information to perform requested support tasks and any additionally supplied information will only be used for completion of the activity for which the data was provided.

    None of the information we collect is ever shared with any third parties outside of our immediate ecommerce providers.

  5. Accessing and Correcting your Information

    Customers who have registered for a promotion may use the customer resources area to view and update their immediate contact details and preferences and may view their recent login sessions and downloads taken.

    Subject to proof of identity, customers may on request obtain a full report containing all of the personally identifiable information we have recorded about them.

    Customers may contact customer support directly to request corrections to be made to any recorded information if they consider it to be incorrect.

    If a customer has had their account put on hold, they may contact customer support to attempt to have their account reinstated.


Copyright © 1997 –Groupmail Ltd. All rights reserved.

GROUPMAIL, the GROUPMAIL logo, INFACTA, the INFACTA logo, GROUPMETRICS, the GROUPMETRICS logo, EMAIL INSPECTOR, SUBSCRIBER and GROUPMAIL AUTORESPONDER are trademarks of Groupmail Ltd.

Other products or company names are or may be trademarks or registered trademarks and are the property of their respective holders.

 

If you have any questions regarding our privacy policy please contact us in any of the following ways:

By Mail:

Groupmail Ltd.
Unit 15,
Sligo Enterprise & Technology Centre,
Strandhill, Sligo, F91 E426
Ireland