“…I keep getting a Windows StackHash or Appcrash error when I try to open my GroupMail Mass Email Software and other applications in Windows 7. When the StackHash or APPCRASH error happens, the program shuts down. Do you know of a Window 7 or Windows Vista StackHash or Appcrash fix?…”

Problem signature:

Problem Event Name: APPCRASH

Application Name: GMEdit.exe

Application Version: 5.2.0.100

Application Timestamp: 44f70ecd

Fault Module Name: StackHash_8064

Fault Module Version: 6.1.7601.17514

Fault Module Timestamp: 4ce7ba58

Exception Code: c0000374

Exception Offset: 000ce653

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 1033

Additional Information 1: 8064

Additional Information 2: 806438cefdd2361dc8a6afd3b43b76f5

Additional Information 3: b942

Additional Information 4: b9420f18a0ad29c8a209d595ecbcb117

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First, I would recommend that you install updates for your software and applications to ensure that you are running the most current version of GroupMail (and other applications). This will ensure that the software or applications you are using are compatible with the Operating System that you are running.

For example, we released version 5.2.0.080 of GroupMail on the heels of the Windows 7 release because of changes that Microsoft made to the new Windows 7 OS that required some adjustments to our software.

So, if you update your Windows Operating system (from XP to Windows 7, for example,) it is a good idea (and often necessary) to update the programs and applications that you have installed as well.

You can download the latest version of GroupMail by logging in to the GroupMail Customers Area.

Second, if you continue to have Windows 7 or Vista Appcrash or StackHash errors even after installing updates to your software and applications then there is a StackHash or Appcrash fix for Windows 7 and Vista that you can try.

Here is a Windows 7 and Vista StackHash and Appcrash Fix

1. Open your Start menu and then Control Panel

2. Browse to System Maintenance go to System

3. Select Advanced System Settings from the links on the screen.

4. On the System Properties screen, click the Settings
button from the Performance section at the top of the screen.

5. Click the Data Execution Prevention tab.

6. Select the option Turn on DEP for all programs and services except those I select

7. Browse to locate the executable file for the application you were trying to start when you received the StackHash or APPCRASH error. In Windows 7 and Vista, you can locate your GroupMail executable files (i.e. GMMailer.exe and GMEdit.exe are the ones you’re looking for) in C:Program FilesGroupMail 5

8. Select the application related to the Appcrash or StackHash error and click Open to add it to your DEP Exceptions list.

9. Click Apply or OK to save your changes.

 

Related articles you might find interesting:

Common Email Error Code Descriptions and Fixes

Free Email Newsletter and Marketing Software and Services

DEP (Data Execution Prevention) for XP SP2 Causing Software to Crash

How to Resolve Display Errors for Email with Foreign Accents and Characters

Email Send Limits and Options


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