When sending your Message from GroupMail you get an error Object variable or With black variable not set – 91 – (LT: 2110). Solution for Object variable or With black variable not set – 91 – (LT: 2110). — 2 Please close … Read More
Server says: 530 5.7.0 Must issue a STARTTLS command first
SMTP Error Code Server says: 530 5.7.0 Must issue a STARTTLS command first Solution: Server says: 530 5.7.0 Must issue a STARTTLS command first. In GroupMail, Modify your Sender Account in the Account Manager. Under the Delivery Options Tab, Advanced … Read More
Server says: 503 This mail server requires authentication when attempting to send
SMTP Error Code : Server says: Server says: 503 This mail server requires authentication when attempting to send to a non-local e-mail address Solution for Server says: 503 This mail server requires authentication when attempting to send to a non-local … Read More
Server says: 503 This mail server requires authentication when attempting to send
SMTP Error Code : Server says: Server says: 503 This mail server requires authentication when attempting to send to a non-local e-mail address Solution for Server says: 503 This mail server requires authentication when attempting to send to a non-local … Read More
Server says: 503 This mail server requires authentication when attempting to send
SMTP Error Code : Server says: Server says: 503 This mail server requires authentication when attempting to send to a non-local e-mail address Solution for Server says: 503 This mail server requires authentication when attempting to send to a non-local … Read More
Warning: Unable to reduce the queuing rate – your system may run low on PC memory!
This Message appears on the Delivery Console when sending to my GroupMail Group. Solution for ‘Warning: Unable to reduce the queuing rate – your system may run low on PC memory!’ – Please close all applications. – Download a Copy … Read More
Server says: 535 authentication failed (#5.7.1)
SMTP Error Code Server says: 535 authentication failed (#5.7.1) Solution for Server says: 535 authentication failed (#5.7.1) A “535 authentication failed (#5.7.1)” error is usually related to the SMTP User Authentication details you have configured (or not configured) in your … Read More
You must include at least one Date Field within the Group
This message can appear when trying to Create a New Local GroupMail Group. Solution for “You must include at least one Date Field within the Group” On the Group Structure Field, there are two mandatory Fields. Email and a Date … Read More
The Group could not be opened as it no longer exists – 2409
When you send a Message, on the Prepare to Send Screen, Set Exclusion Options “Block All Recipients found in these selected Groups” if you select more than six Groups to Exclude it will return this error. Solution for ‘The Group could … Read More
Run-time Error 372: Failed to load control ‘HTMLEditorComponent’ from ‘ThinkHTMLEditor.ocx
Trying to create a New Message in GroupMail returns Run-time Error 372: Failed to load control ‘HTMLEditorComponent’ from ‘ThinkHTMLEditor.ocx. Your version of ThinkHTMLEditor.ocx may be outdated. Solution for ‘Run-time Error 372: Failed to load control ‘HTMLEditorComponent’ from ‘ThinkHTMLEditor.ocx’ 1. Close … Read More
Delete Group Error: MoveFirst failed — 2
The MoveFirst Failed – 2 error normally appears when you are trying to delete a group or import a group of recipients. Solution for Delete Group Error: MoveFirst failed. — 2 1. Close GroupMail 2. Using Windows Explorer go to … Read More
Error 457 – This Key is Already Associated with an Element of this Collection
Email Error Code Error ‘457 – This Key is Already Associated with an Element of this Collection’ This error often appears if you install GroupMail Version 5.3.0116 in Spanish or any other language except English. Sometimes, it appears when you … Read More
Installation Error: Another Instance of GroupMail is Already Running
“…I am trying to install the latest version of GroupMail but keep getting an error during installation that says that ‘another instance of GroupMail is running’ and asks me to close it before continuing. I definitely closed GroupMail and have … Read More
GroupMail License Activation Error Fix
“I was trying to activate my GroupMail email newsletter and marketing software license during installation and an Activation Error: Internet Connection Error: Name Not Resolved window appeared. I am sure that I entered the Product Key for my license correctly. … Read More
=?windows-1252?Q?email subject??= What Happened to My Subject Line?
“I sent my email newsletter out today and it arrived with a garbled subject line that included “=?windows-1252?Q?email subject??=” in front of my subject with underscores_between_words. What happend to my Subject line?” Sometimes, when you include certain punctuation, such as … Read More
ANSMTP Trial Version or SSL/TLS Plus Expired
Send Message Error Code ANSMTP Trial Version or SSL/TLS Plus Expired! Solution for ANSMTP Trial Version or SSL/TLS Plus Expired! Error 1. Close GroupMail and the Delivery Console by clicking CTRL+ALT+DEL and ending all tasks for GroupMail and the Delivery … Read More
Server says: 421 4.7.1: Sender address rejected: Account disabled
SMTP Error Code Server says: 421 4.7.1 : Sender address rejected: Account disabled Solution for Server says: 421 4.7.1 : Sender address rejected : Account disabled A “Server says: 421 4.7.1: Sender address rejected: Account disabled” error is usually related … Read More
Server says: 535 – Incorrect authentication data
SMTP Error Code Server says: 535 – Incorrect authentication data Solution for Server says: 535 – Incorrect authentication data A “Server says: 535 – Incorrect authentication data” error is usually related to the SMTP User Authentication details you have configured … Read More
Server Says 530 5.7.1 – Client was not authenticated
SMTP Error Code Server Says 530 5.7.1 – Client was not authenticated Solution for Server Says 530 5.7.1 – Client was not authenticated A “530 5.7.1 – Client was not authenticated” error is usually related to the SMTP User Authentication … Read More
Server says: 550 5.7.1 – Unable to relay
SMTP Error Code Server says: 550 5.7.1 – Unable to relay Solution for Server says: 550 5.7.1 – Unable to relay Error A “550 5.7.1 – Unable to relay” error is usually related to the SMTP User Authentication details you … Read More
Error: Server says: 550 Access Denied – Invalid HELO name
SMTP Error Code Server says: 550 Access Denied – Invalid HELO name Solution for Error: Server Says: 550 Access Denied – Invalid HELO name A “550 Access Denied – Invalid HELO name” SMTP error usually occurs when the SMTP Domain … Read More
Code 2: Error Connecting with Server. If you have a firewall enabled…
SMTP Error Code Code 2: Error Connecting with Server. If you have a firewall enabled please make sure that port 25 is open. If you have an Anti-Virus program running please make sure that it is configured NOT to check OUT … Read More
Automation Error
SMTP Error Code Error – Automation Error Solution for Automation Error If you get an Automation Error, please close GroupMail and install the latest version of the software. Re-installing GroupMail will usually fix an Automation Error. To reinstall GroupMail, login … Read More
Can’t add a word to the dictionary. File may be read only or may be Full
This message appears when you run a Spell Check on your GroupMail Message. Solution for “File may be read only or may be Full” Error. 1. You need to disable UAC on Windows 7. 2. For instructions on doing this … Read More
When sending “Unable to determine size of Group”
When sending or previewing a message to your External Database Group if you get a message “Unable to determine size of Group” you should do the following : Create a Query in your Database that returns the appropriate records/fields from the … Read More