How do I Uninstall GroupMail from my Machine ? Note : The images in this article are based on a Microsoft Windows 8.1 Operating Systems. However the same steps will apply to all Windows Operating Systems. 1. Close all Programs, then go … Read More
Perform a Spam Check in GroupMail prior to Sending
Ensuring the Deliverability of your GroupMail Newsletters to your Recipients Inbox is paramount. After spending precious time creating your Email Newsletter with Images and Content, last thing you need is for all your hard work to end up in the … Read More
I’ve lost my GroupMail Product Key, what can I do ?
Your GroupMail Product Key is available on the Customer Section of our Website once you Log-On. Note: If you can’t remember your Log-On Details, you can easily retrieve them from our Customer Login page (using the same email address as provided on your Order ). Your Log-On … Read More
How to Send GroupMail Messages Faster ?
Customers often ask us for Tips to Improve Sending Speeds. There are many factors which will impact your sending speed. Here are some useful Tips to increase Sending Speeds : Message Size : Using Remote Images will reduce your message size. Upload File Attachments to a … Read More
How to Schedule regular Backup’s with GroupMail
Can I Schedule a Backup to run in GroupMail ? Yes! you certainly can… In GroupMail select Scheduler along the top of your screen. Click on ‘Schedule New Event’. Select ‘Schedule a Backup” and press Next. Here you need to select the … Read More
When your Mail Server has a daily sending limit
My Mail Server has a daily sending limit, what can I do ? Your all set to send your mailing and you discover that your mail server has a limit to the number of messages you can send per day, … Read More
Sending from GroupMail via Microsoft Exchange Server 2010
In order to send messages from GroupMail through your Microsoft Exchange Mail Server, the Exchange Server needs to be configured to Relay (your IT Person can do this for you). Here are some useful steps to follow : //exchangeserverpro.com/how-to-configure-a-relay-connector-for-exchange-server-2010 Also … Read More
Need to Update my Log-On Account Details
How can I update my Account Details on the Customer Area of the Website ? Firstly, you need to log-on to the Customer Area on our Website. Enter your Email and Password then press the Login Button. Click on your Licence … Read More
The GroupMail Customers Area is not in English
Because GroupMail email newsletter and marketing software is used in over 160 countries and available to install in English, Spanish, French and German; the GroupMail Customers Area is available in multiple languages to support customers around the world. Normally, when you login … Read More
Email Marketing Deliverability: Tips on Delivering to your Inbox
We often get asked “How can I ensure my messages go to the Recipients Inbox ?“… With this in mind, we’ve put together some tips to help ensure your messages get delivered to the recipients Inbox. Blacklists It’s also important … Read More
Using Partial Sending and Filters to Target Email Campaigns
If you don’t have the time or inclination to split your master list into multiple groups for targeted email campaigns, there are a number of ways that GroupMail can help you to manage delivery. Use Partial Sending With GroupMail, you … Read More
Can’t Launch GroupMail on Windows Server 2003
When GroupMail is installed on a Windows Server 2003 machine, some users experience issues with installation or subsequent crashing as Microsoft Data Execution Prevention (DEP) can potentially prevent GMMain.exe from running. (DEP is designed to stop potentially malicious code from … Read More