“I downloaded the latest version of GroupMail and everything installed fine, except that when I try to open the GroupMail Message Editor to create a new message, nothing happens. What should I do?”

1. The first thing that we recommend is to reinstall the software, just to ensure that it installed properly.

If the GroupMail Message Editor still fails to open when you click to create a new message, then it might be a result of a missing Microsoft Windows component, dhtmled.ocx, on your computer.

2. Downloading the Windows dhtmled.ocx component should resolve the issue.

If you continue to have problems creating a new message in GroupMail after doing this, contact GroupMail support.

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