Here are some questions about our GroupMail mass email software that we get asked enough to warrant inclusion on an FAQ page.
1. How do I purchase GroupMail?
You can purchase GroupMail right here!
2. Is there a demo version of GroupMail that I can try before I buy?
Yes. You can download the GroupMail Lite Edition and use it as long as you like. You can also sign up for a Insights Account.
For more information, read Free Email Newsletter and Marketing Software and Services
3. Are the prices listed on the GroupMail website a one-time cost, a monthly cost or an annual cost?
GroupMail email newsletter software is a one-time purchase for a software license. There are no monthly or per-email costs involved. You can use it as long as you like to send as many messages as you want.
4. How long does it take to get my software after I place an order?
For credit card orders, you will receive an email with your Product Key and download instructions in approximately 20 minutes after placing your order. You can then login to the GroupMail Customers Area and download your software. Other payment methods (Purchase Order, Bank Transfer, PayPal, etc.) may take longer to process.
5. Where can I find help for GroupMail?
There are many ways to find help for GroupMail. GroupMail customers can access support articles, videos and attend free Webinars. Of course, you can always email the GroupMail support team whenever you have a question along the way.
6. Is there a discount if I upgrade from one GroupMail edition to another?
Yes, you can upgrade from one edition to another at any time and just pay the difference in price.
7. What can I do if my ISP limits me to 200 emails each day?
If your ISP or web host limits the amount of email you can send each day, you have options.
Read Email Send Limits and Options for more information.
8. Can I import contacts from an Excel spreadsheet into GroupMail?
Yes, you can import contacts from Excel and practically any other data source. With the Personal Edition, you will need to first save your Excel spreadsheet as a comma separated file (.csv) and then import that file. With the Business Edition, you can import directly to Excel and other databases and even link to external databases such as Excel, Access, SQL, MySQL, ACT! and more.
9. What are the main differences between the Business and Marketing Pack Editions?
The GroupMail Business Edition is designed for higher volume sending and normally used by business customers. The Business Edition can send almost 100 times faster than the Lite Edition (Free) by allowing up to 256 simultaneous delivery connections. It also allows users to link to external databases, has an autoresponder, scheduling capabilities, integrates with MS Outlook and has a larger email template library.
Here is a list of the top 5 reasons customers upgrade to the Business Edition.
The GroupMail Marketing Pack is a bundle of the GroupMail Business Edition; Insights (email tracking) and GroupMail Priority Technical Support. You save money when you purchase these items as a bundle with the Marketing Pack.
Here is more information about the GroupMail Marketing Pack.
10. I am getting a lot of failures when I send a message. Why?
There are so many reasons why a message might fail. It could have something to do with the mail server settings that you have configured or an issue with the recipient email address. The best thing to do is to look at the General Status Log for the sent item. This log provides descriptions of all sending errors. If it doesn’t make sense to you, send it to the GroupMail support team and they will analyze it for you.
11. Can I install GroupMail on more than one computer?
Yes, you can install your license on up to three computers; as long as the same license isn’t used simultaneously on more than one computer (concurrent use license.) Many of our customers install a copy of their GroupMail software on their office computer, home PC and laptop.
12. What are simultaneous delivery connections?
The more delivery connections you have open, the faster GroupMail will process messages from your computer to your mail server. Think of them as bridges over which your messages travel from your system to your mail server. With the Business Edition, you can open up to 256 simultaneous delivery connections (or bridges). That’s fast!
13. How do I add an unsubscribe link to my email?
GroupMail makes it easy to automate your bounce and unsubscribe efforts.
For instructions, read How to Remove Unsubscribe Email
14. How to I create an HTML Newsletter with GroupMail?
GroupMail makes it easy to create a stylish HTML newsletter to send to your mailing list. Here are 8 ways to create an HTML Newsletter email in GroupMail.
15. Can I personalize my email newsletter for each recipient on my mailing list?
Here is a short video explaining how to personalize your messages with GroupMail.
16. How can I track who opens my email and clicks on my links?
You can track the open and click-through rates of your group emails easily with GroupMail’s one-click tracking. You can find our who opens your email and who clicks on your links, right down to specific email address activity.
17. Can I import my own HTML templates?
Couldn’t be easier, really. Just open a new message in GroupMail and click File/Import/HTML Document. Here is some more information about HTML email templates in GroupMail
If you have more questions, please contact us.
Send more, faster, better with GroupMail mass email software