“…I keep getting a Windows StackHash or Appcrash error when I try to open my GroupMail Mass Email Software and other applications in Windows 7. When the StackHash or APPCRASH error is generated, the program then shuts down. Is there a Window 7 or Windows Vista StackHash or Appcrash fix?”
Problem Event Name: APPCRASH
Application Name: GMEdit.exe
Application Version: 22.214.171.124
Application Timestamp: 44f70ecd
Fault Module Name: StackHash_8064
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7ba58
Exception Code: c0000374
Exception Offset: 000ce653
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 8064
Additional Information 2: 806438cefdd2361dc8a6afd3b43b76f5
Additional Information 3: b942
Additional Information 4: b9420f18a0ad29c8a209d595ecbcb117
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First: I would recommend that you install updates for your software and applications, to ensure that you are running the most current version of GroupMail and other applications. This will ensure that the software or applications you are using are fully compatible with the Operating System that you are running.
For example, we released version 5.2.0.080 of GroupMail on the heels of the Windows 7 release, because of changes that Microsoft made to the new Windows 7 OS that required some adjustments to our software.
So, if you update your Windows Operating system (from XP to Windows 7 for example,) it is a good idea to update the programs and applications that you have installed as well.
You can download the latest version of GroupMail by logging in to the GroupMail Customers Area.
Second: If you continue to have Windows 7 or Vista Appcrash or StackHash errors, even after installing updates to your software, then there is a StackHash or Appcrash fix for Windows 7 and Vista that you can try.
1. Click on the Start menu and then go to the Control Panel
2. Click on System Maintenance and then System
3. Choose Advanced System Settings.
4. Under System Properties, select Settings from the Performance section at the top.
5. Click on the Data Execution Prevention tab.
6. Select “Turn on DEP for all programs and services except those I select”.
7. Find the executable file for the application that triggered the error. In Windows 7 and Vista, you can locate your GroupMail executable files (i.e. GMMailer.exe and GMEdit.exe) in C:\Program Files\GroupMail 5.
8. Select the application causing the error and click Open to add it to your DEP Exceptions list.
9. Click OK to save your new settings.
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