“Hi, I just upgraded from the GroupMail Personal Edition to the Business Edition and installed the upgrade. But my old Personal Edition keeps opening. What am I doing wrong?”
— Tony, a confused GroupMail customer
“Man, I think you broke it. Just kidding. Sounds like the upgrade didn’t automatically overwrite your existing Personal Edition. Just open the Personal Edition and click on Help/Enter Product Key and enter your new Product Key (GM2…) details. Doing this will enable all of the Business Edition features.”
— Paul, a really smart GroupMail guy
“Hey, that worked immediately. You rock! GroupMail rocks!”
— Tony, a really happy GroupMail customer
Paul is right!
If for some reason, your new GroupMail Business Edition upgrade does not automatically overwrite the GroupMail Personal Edition that you already have installed on your computer, just open the Personal Edition and click Help/Enter Product Key and enter your new GroupMail Business Edition Product Key details (GM2-…) that were sent to you when you upgraded.
That should do the trick.
If you continue to have problems after doing this, contact the GroupMail support team. They will be happy to help.
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