Trying to create a New Message in GroupMail returns Run-time Error 372: Failed to load control ‘HTMLEditorComponent’ from ‘ThinkHTMLEditor.ocx. Your version of ThinkHTMLEditor.ocx may be outdated.
Solution for ‘Run-time Error 372: Failed to load control ‘HTMLEditorComponent’ from ‘ThinkHTMLEditor.ocx’
1. Close GroupMail.
2. Go to the Start Menu, Run Command and type in the following command then press Ok
REGSVR32 /u GMHTMLEditor.ocx
Next Type :
REGSVR32 “C:Program FilesCommon FilesMicrosoft SharedTriedittriedit.dll”
Once registered, type the following and press Run again.
REGSVR32 “C:Program FilesCommon FilesMicrosoft SharedTrieditdhtmled.ocx”
Finally type the following and press Run again.
REGSVR32 GMHTMLEditor.ocx
3. Start GroupMail and try to open a New Message, the error should no longer appear.
If you continue to have problems after following these instructions, please contact the GroupMail support team. They will be happy to help.