Trying to create a New Message in GroupMail returns Run-time Error 372: Failed to load control ‘HTMLEditorComponent’ from ‘ThinkHTMLEditor.ocx. Your version of ThinkHTMLEditor.ocx may be outdated.

Solution for ‘Run-time Error 372: Failed to load control ‘HTMLEditorComponent’ from ‘ThinkHTMLEditor.ocx’

1. Close GroupMail.

2. Go to the Start Menu, Run Command and type in the following command then press Ok
REGSVR32 /u GMHTMLEditor.ocx

Next Type :
REGSVR32 “C:Program FilesCommon FilesMicrosoft SharedTriedittriedit.dll”

Once registered, type the following and press Run again.
REGSVR32 “C:Program FilesCommon FilesMicrosoft SharedTrieditdhtmled.ocx”

Finally type the following and press Run again.
REGSVR32 GMHTMLEditor.ocx

3. Start GroupMail and try to open a New Message, the error should no longer appear.

If you continue to have problems after following these instructions, please contact the GroupMail support team. They will be happy to help.

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